Frequently Asked Questions

How to place an order?

Simply locate the product you want to purchase, enter the product page,
click on ADD TO CART and then on CHECK-OUT. Enter your shipping
information, select the payment method you prefer and click on REVIEW
ORDER to verify that all the information is correct. Click COMPLETE
ORDER to confirm your purchase.

What are the shipping and delivery times?

Simply locate the product you want to purchase, enter the product page,
click on ADD TO CART and then on CHECK-OUT. Enter your shipping
information, select the payment method you prefer and click on REVIEW
ORDER to verify that all the information is correct. Click COMPLETE
ORDER to confirm your purchase.

What are the shipping and delivery times?

Shipments take place within 2 days of receiving the order. Delivery
times vary depending on the shipping method selected in checkout. For
shipments to the EU, delivery times vary from 1 to 3 days while for
shipments outside the EU they can take up to 10 days.

Is shipping free?

Yes, standard shipping is free for orders over €199.

Can i return my purchase?

You can request a return within 14 days of the delivery date of your order.

How do I know if ordering online is secure?

To help determine if your connection is secure, look at the status bar
of your browser window. If you see an unbroken key or a closed lock
(depending on your browser), Secure Sockets Layer (SSL) should be
active, which helps to protect the transmission of information through
the website. You should also verify that the URL for the page you are on
includes "https" at the beginning. Most browsers offer additional
security alerts as well.

Do you have any other questions? Contact us